Job Posting: Box Office Associate
Applications accepted on a rolling basis.
The Box Office Associate at Puppet Showplace Theater serves to provide a positive experience for both patrons and performers at the theater. Supervised by the Box Office Manager, this position is responsible for house management, ticket reservations, product sales, and creating a professional and enjoyable environment for audience members and artists alike The ideal candidate would be outgoing, articulate, patient, friendly, good with children, good on the phone and willing to assist patrons in a polite manner.
Responsibilities
House Management, Box Office and Theater Administration
Process purchases of tickets, memberships, workshops, and retail products over the phone and in person
Process and record cash purchases of tickets and store items
Assist with compiling information for and executing contracts for private and touring performances
Assist with Puppet Store inventory and restocking
Enter reservations accurately using Blackbaud/Altru
Assist with collecting, organizing, and reporting data from Blackbaud/Altru
Data entry and management within Blackbaud/Altru
Ensure cleanliness of both box office and public areas
Customer Service:
Provide polite and professional service to customers both over the phone and in person
Interact with and assist audience members on performance days
Become familiar with show descriptions and other theater information so as to provide knowledgeable answers to customer questions
Prepare and distribute playbills
Usher performances and make announcements in the theater before shows
Qualifications:
Excellent customer service skills
Excellent communication skills
Comfort making and taking important phone calls
Proficiency with Google Drive, Google Calendar, and Gmail
Basic computer competency, and enthusiasm for learning new systems
Experience with Blackbaud/Altru is a plus
Ability to take initiative, be proactive, and ask questions when necessary
Flexibility and attentiveness to audience and performer needs
Attention to detail
Ability to work independently and as a reliable, punctual team player
Interest in early education, puppetry, and theater for young audiences
Ability to safely lift 30 pounds is a plus
Time Commitment:
Flexible part-time schedule Successful candidates will be available for at least two shifts of 4-7 hours per week, mostly on weekends Performances are held all week and shifts take place between 9:00am-5:00pm
Additional hours as necessary for special events, including some evenings
Availability during mornings, and holidays strongly preferred. Weekend availability is essential
Pay: $15 per hour (starting pay)
How to apply:
Please submit your resume and a brief cover letter (including your available days and hours) by email to Bo Powell, Box Office & Operations Manager, at operations@puppetshowplace.org. Priority consideration will be given to applications received by the end of February.
