Frequently Asked Questions
Q: How much do tickets cost?
A: Tickets are $12 for general audiences, including both adults and children. Infants under the age of 12 months do not require a ticket. Members receive $8 discounted tickets.
Q: How can I buy tickets? Can I buy tickets online?
A: Tickets can be purchased online, over the phone, or at the Box Office. Advance purchases are always recommended, as our shows do sell out often.
Q: How is the audience seated?
A: Seating is general admission. We begin seating 15 minutes before the show begins. Puppet Showplace members and people with special needs are seated first, followed by the rest of the audience. We seat our audience on benches, with one adult on either end of each bench and children in the center so everyone can see the stage. When field trip groups are in attendance, we seat these groups separately from the general audience to maximize seating capacity and everyone’s view of the stage.
Q: Can I reserve tickets and pay at the door?
A: No, we must receive payment to reserve your tickets—seats cannot be held before the time of purchase. We strongly recommend that you purchase tickets in advance online or over the phone.
Q: Is there a fee for purchasing tickets online?
A: Yes, there is a $1.50 fee for each ticket purchased online for our family shows. There is a $3 fee per order for tickets purchased over the phone. However, processing fees for phone orders are waived for our members, so please consider joining us to receive this benefit.
Q: I am purchasing tickets for a group of 20 or more. How much are group tickets?
A: Tickets for groups and birthday parties of 20 people or more are discounted to $10.00 each. Field trip groups from approved schools and camps are subsidized to $8.50 per ticket.
Q: How do I know if a show is right for my child?
A: All shows are given age recommendations. Furthermore, box office staff can provide guidance on which shows are most age-appropriate for your child. Most of our shows are recommended for children ages 2 and up as we consider content and length of the show. However, every child is different and you know your child best.
Q: Do I have to pay for my child?
A: Tickets are required for everyone 12 months and older. Only children under 12 months old attend free of charge. You are welcome to bring toddlers, and we encourage you to take as many breaks in our lobby as you need during the performance.
Q: How long is the show?
A: Family shows are typically under an hour long (45-55 minutes) with no intermission.
Q: How do I get to the theatre by mass transit?
A: We are directly across the street from the Brookline Village T stop, which is on the D train of the Green Line. We are also close to stops for the 65 and 66 buses. You can view various T stops by going to www.mbta.com.
Q: Are tickets refundable? Can I exchange them for another showtime?
A: All ticket sales are final and non-refundable. When reserving tickets, please be certain you will be able to attend. We can move your tickets to an alternate date if you request a change at least 24 hours before showtime. Ticket changes require a $3.00 processing fee per order (which is waived for PST members) and are subject to availability at PST's sole discretion. Exchange fees for phone orders are waived for members, so please consider joining us to receive this benefit. General refunds and exchanges are offered only if the Puppet Showplace cancels the show.
Q: I purchased tickets from PST, so why does my credit card bill list a charge from TheaterMania?
A: TheaterMania is the parent company of OvationTix, our ticketing service provider. All of the credit card charges we process through this system will appear on your statement as TMANIA TICKETS. This will appear regardless of whether your purchase was made online, in person, or by phone.
Q: Can I purchase tickets with a gift certificate?
A: Yes, gift certificates may be purchased at the theatre or by phone, and are valid for seven years from the date of purchase. To redeem a gift certificate, you must present it with the gift certificate number at the time of purchase in person at the theatre or by phone. Gift certificates cannot be redeemed or purchased online at this time.
Q: Do you allow seating for latecomers?
A: We are usually able to accommodate patrons who arrive after the show has begun if there is room. However, tickets not claimed 10 minutes after showtime are forfeit and will be seated at the sole discretion of the box office. Sold-out shows often have a waiting list of people looking for unclaimed seats, so we recommend that you plan to arrive earlier than usual during peak periods and holidays. Please note that most family shows are under an hour long, and we are not able to refund or exchange tickets for latecomers.
Q: What are comp tickets? How do they work?
A: Complimentary tickets, or "comps," are offered free of charge to members of Puppet Showplace Theatre. Most member comps are redeemable for our usual family shows, but are not valid for special events, including adult shows and Puppet Slams. More details are available here, where you can also purchase a membership.
Q: Are you able to accommodate special needs? Is the theatre handicapped-accessible?
A: Yes, we have a wheelchair-accessible entrance through which we’d be happy to assist you, and we can adjust our seating to meet your needs. We also seat patrons with special needs first to help accommodate you and, with prior notice, can seek extra help and staff to assist in shows and classes. If possible, please call us in advance so our staff can better assist you.
Q: Do you sell concessions?
A: No. Food and drink are not allowed in the theatre, but you are welcome to bring your own snacks to enjoy in our lobby.
Q: Do you allow strollers in the theatre?
A: No, our aisles are not wide enough to safely accommodate strollers. Strollers may be left in our lobby, and you may bring in bassinets or carriers that can fit on a seat.
Q: Can I buy a ticket for my child and drop him/her off in the theatre?
A: All children must be accompanied by an adult inside the theatre. During each show, there are one to two ushers in the theatre. As our ushers are responsible for ensuring the comfort of all audience members, it is not possible for ushers to closely supervise one child.
Q: What if we didn’t like the show?
A: The Puppet Showplace is a presenting theatre. While we strive to bring quality performances and good representations of all forms of puppetry, each show is different and does not suit everyone's tastes. Although we do not provide refunds or exchantes, we welcome feedback about individual experiences and will always pass on audience comments to the performers.
Q: Under what circumstances would you cancel a show?
A: PST makes decisions to cancel when we feel that the weather is too dangerous for audience to attend. Our decision is often influenced by local municipalities’ decisions, such as a parking ban or school closing. However, PST’s ultimate decision is independent of these. We may also cancel or change the show under other extenuating circumstances, such as a performer illness.
Q: What is your policy for snow or other inclement weather?
A: We make every effort to stay open during bad weather, and we make our cancellation decisions in tandem with information from the Town of Brookline. Please visit our snow policy page for more information.
Q: I’m in a truly exceptional situation, can I talk to someone about a raincheck?
A: If you feel that your situation lies outside of the above policies and you deserve a raincheck, please send an email to our Executive Director at email@example.com detailing your circumstances. The management will review your request and respond.
Q: Are you a registered non-profit?
A: We are a registered 501(c)3 non-profit organization.
For general questions about ticketing, please contact our Box Office at 617-731-6400 x101 or at firstname.lastname@example.org.